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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax

Error: Unable to start page

Scenario

You might get this error when printing from UltraTax CS.
Error message:
Unable to start page.

Cause

This may be caused when UltraTax CS doesn’t have a printer selected or when the application is trying to print a client document with an image (for example, logo or bitmap file).

Solution

Do the following to resolve the error:
  1. Make sure the correct printer is selected in UltraTax CS or try changing to an alternate printer:
    • Select
      File
      ,
      Print Returns
      , then
      Printer
      .
    • Select the printer from the dropdown then select
      OK
      .
    • Select
      Print
      .
  2. If changing the printer doesn’t resolve the error, do the following:
    • Select
      Help
      ,
      Repair
      , then
      Misc
      .
    • Mark the
      Minimize printer driver interaction
      and
      Render printed images in documents without hardware acceleration
       checkboxes.
      note
      Because these checkbox options are global, it will affect everyone running the same version of UltraTax CS.
    • Select
      Done
      .
    • Try to print again.

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