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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax

Homepage won't display or this application can't display the web page error appears

If you have an issue loading the UltraTax CS homepage, try the following steps. After each step, open the application and try to view the homepage.
  • In UltraTax CS, select
    Setup
    ,
    User Preferences
    , then the
    Homepage
     tab and verify that the homepage isn't set to
    Never
    .
  • Retrieve updates via CS Connect.
  • Go to
    Wincsi\UTYYSys
    , where YY is the year of UltraTax CS and rename the following files:
    utYYhome.con
    ,
    utYYhome.hst
    , and
    utYYhome.mht
    .
    note
    If you can't see file extensions such as .mht, we recommend disabling the Windows setting to hide file extensions. For assistance, consult your IT professional.
  • Go to
    WinCSI\UTYYSys
    , where YY is the year of UltraTax CS and rename the
    _yUSUMSC.[user]
     file, where y is the last digit of the year of UltraTax CS and [user] is the Windows sign-in ID.
  • Clear the local Windows Temp directory. For assistance, consult your IT professional.
  • In the Windows search bar, enter
    run
     and open the
    Run
     app. Enter
    %temp%
     and select
    OK
    . Use
    Ctrl
     and
    A
     on your keyboard to select all the files and select
    Delete
     on your keyboard. The goal is to delete as many of these files as possible. Select
    Skip
     when prompted with a message that a file can't be deleted.

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