Troubleshooting tips for slow performance

What process is slow (Example: opening the program, opening a client, switching between input screens and forms)?
Are all workstations experiencing the performance issue?
Are all users experiencing the performance issue?
If the program is installed locally on a workstation, rather than on the network, is there still a performance issue?
note
This isn't a resolution, just a troubleshooting tip to help you find where the issue is.

Program Settings

If you're on a network, open UltraTax CS.
Select
Setup
,
User Preferences
, then
Misc
.
Mark the
Improve performance using local drive
checkbox.
When prompted, select your local drive and select
OK
.
A message states you won't see any results until you leave and restart the program.
Select
OK
then select
OK
again.
Close then reopen the application.
Monitor the application's performance to see if this change corrected or helped your issue. If so, you'll need to complete this process on each user's workstation.
If you're licensed for FileCabinet CS and have the program installed, verify that your data path is correctly set in FileCabinet CS.
If the data path is incorrect, then the program can run slowly.
To verify the data path, select
Setup
,
User Preferences
, then
File Locations
.
If your firm is also licensed for Fixed Assets CS and you recently migrated to a new server, try reinstalling Fixed Assets CS Desktop.
To do this, go to your
Start
menu and select
Run
.
Enter
X:\wincsi\dsw\desktop
and run the setup.exe file. (x=drive letter where your program is installed).

System Troubleshooting Tips Outside Program Settings

Virus Scanning Software
If your anti-virus software is configured to scan the contents of the WinCSI directory, the software may interfere with the performance of UltraTax CS. To correct this, exclude the WinCSI directory from being scanned.
Opportunistic Locking
This feature can slow down UltraTax CS performance if it's turned on. Refer to our topic on opportunistic locking for more information.
Client Side Caching
This is term for the
Offline Files
feature in Windows. It's most widely known as offline files only, but the cache location is called CSC under the Windows directory.
If turned on, this can slow down CS Professional Suite applications' performance.
End Task Applications
When you're working at a computer, different processes are running in the background that you may not need. You can close many of these processes so that only required processes are running.
The procedure for closing these processes is different for each operating system, so you should consult your Network Administrator before completing this troubleshooting tip.
Temporary Files
During normal use, and especially during internet use, applications create temporary files that aren't needed once the application or file is closed. These temporary files pile up on your system, taking up resources.
Use the search field on your taskbar and enter
Disk Cleanup
then select the application. Mark the areas you want to delete and select
OK
. This permanently deletes these files from your system and frees space on your hard drive.
Screen Savers
Screen savers can use a lot of resources, so when troubleshooting a speed issue, you should turn off any screen saver running.