Desktop setup troubleshooting
This article applies to UltraTax CS, Fixed Assets CS, and FileCabinet CS.
Errors
Windows cannot find desktop_ut.msi or Windows cannot find desktop_fa.msi
Desktop setup needs to be performed over and over
If the desktop setup finishes successfully, but you get repeated prompts to run it again, see Desktop setup or workstation setup loop.
Desktop setup won't run or any other problems
- Restart your workstation.
- Right-click thesetup.exe fileand selectRun as administrator. If you don't see that option:
- SelectProperties.
- SelectCompatibility.
- In Settings, select therun this program as an administratorcheckbox.
- SelectOK.
- Log-on as the administrator or a person with administrative rights. You can also try using the Hidden administrator account. For instructions on using the Hidden Administrator account, see the Permissions guidelines for the CS Professional Suite.
- Create antivirus exceptions. Don’t temporarily disable your antivirus as a alternative.
- Create firewall exceptions. Don’t temporarily disable your firewall as a alternative.
- Set Windows permissions.
- For terminal server installations, review the Terminal server best practices for CS Professional Suite applications.