Error: An error occurred attempting to download product

Scenario

An error occurred attempting to download product.

Cause

Solution

Select
Help
then
Repair
in UltraTax CS.
Select
Misc
.
Select
Clear Updates Directory
.
Select
Done
.
If you received the error while installing a state or city, install it again. If you received the error during CS Connect updates, download and apply updates again.

If you're on a network, have all users close UltraTax CS.
Make sure all user locks are clear:
Select
Help
then
Repair
.
Select
File Locks
.
Select
User Locks
.
Make sure there are no users listed here. If there are, make sure the user isn't using UltraTax CS, then clear the lock.
Select
Misc
.
Select
Clear Updates Directory
.
Select
Done
.
Go to
X:\Wincsi\UTYY
, where X represents the drive where UltraTax is installed, and YY represents the year of the application.
Find the folders for the return type causing the error.
note
For example:
if you're having trouble with the 22.1.0 1040 federal update, you'll look for the
1040us.ext,22,1,0
folder.
If you're having trouble downloading 1065 Michigan, you'll look for the
1065MI.ext, 22
folder.
Once you find the right folder, delete it.
Find and delete the
.pfw_imanifest
file for the product you're trying to install. For example,
1065MI.pfw_imanifest
is for UltraTax 1065 Michigan.
If you received the error while installing a state or city, install it again. If you received the error during CS Connect updates, download and apply updates again.