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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax

Troubleshoot utwYY.exe isn't responding

Adobe Reader and Acrobat can cause the UltraTax CS error utwYY.exe is not responding.
When opening or working in UltraTax CS, you may get a "
UltraTax CS YYYY: utwyy.exe is not responding
" message.
You can choose to wait for the program to respond, or close and restart UltraTax CS. If you get the error again, check the following Adobe settings.
  • Make sure the latest version of Adobe Reader is installed and set as the default PDF program.
  • In Adobe, select
    Menu
    ,
    Preferences
    ,
    Security (Enhanced)
    , and make sure the 
    Enable Protected Mode at startup
     checkbox is marked. If it is, uncheck it and try again.
  • Disable and re-enable the Adobe plug-in for your internet browser.
  • If the preceding steps don't resolve the issue, rename the
    _Yusumsc.user
     file, where
    Y
     is the version of UltraTax CS and
    user
     stands for the user's windows sign-in name. The user preference file is located in X:\WinCSI\UTYYSys where X is the drive where UltraTax CS is installed and YY is the year of the application.

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