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Troubleshoot utwYY.exe isn't responding
Adobe Reader and Acrobat can cause the UltraTax CS error utwYY.exe is not responding.
When opening or working in UltraTax CS, you may get a "
UltraTax CS YYYY: utwyy.exe is not responding
" message.You can choose to wait for the program to respond, or close and restart UltraTax CS. If you get the error again, check the following Adobe settings.
- Make sure the latest version of Adobe Reader is installed and set as the default PDF program.
- In Adobe, selectMenu,Preferences,Security (Enhanced), and make sure theEnable Protected Mode at startupcheckbox is marked. If it is, uncheck it and try again.
- Disable and re-enable the Adobe plug-in for your internet browser.
- If the preceding steps don't resolve the issue, rename the_Yusumsc.userfile, whereYis the version of UltraTax CS anduserstands for the user's windows sign-in name. The user preference file is located in X:\WinCSI\UTYYSys where X is the drive where UltraTax CS is installed and YY is the year of the application.
This article applies to:
- PRODUCT: UltraTax CS
- Return type: 1040 Individual,1120 Corporation,1065 Partnership,1041 Fiduciary,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax