Offline mode

Set up offline mode

Open your application and sign in.
In the application, go to:
In Accounting CS or Workpapers CS, select
Help
then
Activate Offline Mobile Authenticator
.
In UltraTax CS, Fixed Assets CS, or FileCabinet CS, select
Help
then
Repair
. Open the
Misc
tab and select
Mobile Authenticator
.
Follow the on-screen messages to pair with an authenticator app, such as Auth0 Guardian. Add a new account, then connect using a QR code or setup key.
Enter the code generated by your authenticator in the field.
Select
Activate
when you finish pairing.

In the application, go to
Temporary Password for Offline Mode
to generate a temporary password.
In Accounting CS, Workpapers CS, or Practice CS, go to
Help
, then
Generate Offline Temporary Password
.
In UltraTax CS or FileCabinet CS, go to
Help
, then
Repair
. Open the
Misc
tab and select
Generate temp password
.
Select
Generate Temporary Password
.
Select
Copy
.
Provide the password to another staff member of your firm.
note
The temporary password expires after 15 minutes.

Use offline mode with the paired app or temporary password

Without an active internet connection, open a CS Professional Suite desktop application.
At the Something Went Wrong page, select
Work offline
.
Enter the authenticator app code or temporary password provided by your colleague or support.
Select
Continue
to sign in.