Error: Fixed asset client is network locked
Scenario
You may get the following error message in UltraTax CS when you open a client's return.
Error message
Cannot open client 1040: The Fixed Asset client is network locked out by user: [name].
Solution
- Verify that another person at your firm is not currently working on this client.note
- If another person is working on the client, UltraTax CS creates a client lock to avoid data corruption. Take no further action to remove the lock in this case.
- If no one else is working on the client, take the following steps to remove the client lock.
- Open Windows File Explorer.noteFile Explorer is called Windows Explorer in versions of Windows before version 10.
- GoX:\WinCSI\DeprData\$DEPCID.noteWhereXis the drive where UltraTax CS is installed.
- Select the lock you want to delete, then pressDelete.noteAll open clients will appear here.
- SelectYesto confirm the deletion.
- Re-open the client.
note
If you're licensed for Fixed Assets CS, you can remove the lock from within that application:
- In Fixed Assets CS, selectHelp, thenRepair.
- Select theFile Lockstab.
- Select the client, thenDelete Lock.