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This article applies to:

  • Product: UltraTax CS
  • Return type: 1040 Individual,1120 Corporation,1041 Fiduciary,1065 Partnership,990 Exempt Organization,5500 Beneficiary Plan,706 Estate Tax,709 Gift Tax,2290 Heavy Vehicle Use Tax,FBAR FinCEN 114,1042 Annual Withholding Tax

Error: Amounts not printing on forms (OCR-A BT font issue)

Scenario

If the amounts aren't printing on the PA return, the font file used might either be missing or outdated. Wingdings may appear instead. The Pennsylvania Department of Revenue requires the use of the OCR-A BT font on all forms generated by computer application.

Solution

Virtual Office CS Users
  1. Close out of all Virtual Office CS applications.
  2. Download and unzip this ZIP file, then run the
    UltraTax Font Installer.msi
     file.
  3. Restart the machine after installing the UltraTax CS fonts.
  4. Test by previewing and printing Form PA-40.
UltraTax CS
Do the following to delete and reinstall the font file:
  1. Get a new version of the font file. Download the font file to your computer. Save it to your desktop or another location.
    note
    Unzip the
    font.zip
     file to access the OCR-A BT font file.
  2. Select
    Start
    ,
    Control Panel
    , then
    Fonts
    .
    note
    If
    Fonts
     isn't available, select
    Small Icons
     or
    Large Icons
     from the View by list to change the view.
  3. If the OCR-A BT (ocra.ttf) file is listed in your Font list, delete the file and restart your workstation.
  4. After rebooting (if needed), go to the
    Font
     folder you downloaded in step 1. There should be 2 font files in this folder.
  5. Right-click on
    csutocra.ttf
    , then select
    Install
    .
  6. After installing the font, restart your workstation and open UltraTax CS to preview or print a client with Form PA-40.
Internal use only
  • For VO-Firms if it's fonts, sending the OCR-A BT font from
    c:\windows\fonts
     and having them place in the fonts folder and rebooting also works.
  • For Windows Vista, go to
    Start
    ,
    Control Panel
    ,
    Fonts
    , then select
    File
    ,
    Install New Font
    , select the directory where the font resides, select the font, then select
    Install
    . If File isn't an option in the Control Panel, right-click in the fonts area and select
    Install New Font
    .
  • If OCR-A BT doesn't show up in the Fonts folder, check the registry at
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft|Windows NT\CurrentVersion\Fonts
    , and delete it there before installing. The system needs to be restarted after the fonts install.

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