Items missing in invoice or transmittal letter
There are scenarios where a return or forms don't display on the invoice or transmittal letter.
Forms aren't set up to print in the Client Return Collation
The list of forms that appear in the invoice are displayed based on their print condition in the
Client Return Collation
. If you want to include or exclude a form on the invoice:- Go toSetup, then1040 Individual(or other entity).
- Select theTax Returnbutton, then theClienttab.
- If you set a form's print condition toNever, the form won't display in the invoice.
A Per Return Pricing (PRP) code hasn't been retrieved for a product
If you process any returns for a client on a PRP basis and haven't yet retrieved the PRP code from CS Connect, that return won't display on the transmittal letter or on the invoice. After acquiring the PRP code, the return will display on the transmittal letter and invoice.
