Registration email for TaxCaddy portal isn't getting sent or it expired
Scenario
Your client isn't getting their registration email from TaxCaddy or the invitation link expired.
Solution
Expired link
Invitation links expire in 14 days from the date the email was sent. When the taxpayer tries to use the expired link, they get an expiration message and an option to
Send new link
.
Taxpayer didn't get the email
You can send an invitation reminder from TaxCaddy.
Related Content
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Troubleshooting
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