Error 1723: There is a problem with this Windows Installer package.
Scenario
You may find this error in the
UltraTax CS
installation error logs.Error message
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
Cause
The Windows permissions for the person running the installation aren't sufficient.
Solution 1: Use Hidden Administrator
- SelectStartand search forCommand Prompt.
- Right-clickCommand Promptand selectRun as administrator.
- Enternet user Administrator /active:yesand useEnter.noteIf you receive an error message in the command prompt saying that you don't have access to enable this Administrator account, try a different user account. An error during this process may indicate a permissions-related issue that may be causing other issues with the current user account.
- Sign out of your Windows profile.
- Sign back in using theHidden Administratoraccount with your current credentials.noteBy default, this user account doesn't have a password and you aren't required to create one. When you're finished using it, you can disable it:
- OpenCommand Promptand selectRun as administrator.
- Enternet user administrator /active:noand useEnter.
- Try the installation again that caused the error.
Solution 2: Set permissions
Ask your IT professional to give you full control over the WinCSI folder and its directories.