License download failed: firm ID and PIN do not match our records
To download and install the licenses to your applications, you'll need to enter your firm's license PIN. By default, your license PIN is your firm's ZIP Code. You'll use the same PIN in each application that you're licensed for.
- Your firm's Licensee or Delegatewill need to update your license PIN from the default. To do so, complete the steps for managing your license PIN.
- Entering an invalid PIN or ZIP causes the license download to fail.You'll receive an error message in the CS Connect Call Summary stating, "The Firm ID and PIN entered don't match our records. Please verify and try again." Contact your firm's Licensee or Delegate to obtain the correct license PIN.
note
- You can view your firm's designate Licensee or Delegate on theMy Accountpage of our website. A Thomson Reuters ID withadmin permissionsassigned is required to view this information.
- If you useVirtual Office CS, a license PIN is only required for applications you have installed locally.
- If you useUltraTax CS, this requirement applies for all years of UltraTax CS you're licensed for. You'll need to update your license PIN to complete the installation of 2017 UltraTax CS.
