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Success stories
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A true competitive advantage
Law firm Zarin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
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Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
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The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
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Products
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Tax, audit & accounting
Recommended products
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CoCounsel Legal
Transform your work with the only AI legal solution uniting research, drafting, and document analysis in a single experience. Designed by legal experts and built on trusted content and advanced AI, CoCounsel Legal accelerates multistep work so you can better serve your clients and grow your business.
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CoCounsel Tax
Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
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CLEAR
Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
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Highlights
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2026 SKILLS Showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
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Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
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Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
License download failed: firm ID and PIN do not match our records
To download and install the licenses to your applications, you'll need to enter your firm's license PIN. By default, your license PIN is your firm's ZIP Code. You'll use the same PIN in each application that you're licensed for.
- Your firm's Licensee or Delegatewill need to update your license PIN from the default. To do so, complete the steps for managing your license PIN.
- Entering an invalid PIN or ZIP causes the license download to fail.You'll receive an error message in the CS Connect Call Summary stating, "The Firm ID and PIN entered don't match our records. Please verify and try again." Contact your firm's Licensee or Delegate to obtain the correct license PIN.
note
- You can view your firm's designate Licensee or Delegate on theMy Accountpage of our website. A Thomson Reuters ID withadmin permissionsassigned is required to view this information.
- If you useVirtual Office CS, a license PIN is only required for applications you have installed locally.
- If you useUltraTax CS, this requirement applies for all years of UltraTax CS you're licensed for. You'll need to update your license PIN to complete the installation of 2017 UltraTax CS.
This article applies to:
- PRODUCT: UltraTax CS
- Subject: Install