Troubleshoot CS Professional Suite license application process stuck in a loop
When you install or update a CS Professional Suite program, or if you change your licenses and need to redownload them, you may experience the following problems:
- A message that the licenses were successfully installed, but the license process starts over from the beginning.
- The applying licenses window appears to freeze or never finishes.
If this happens, try the following steps to help troubleshoot.
Run as administrator
- Right-click the program icon.
- SelectRun as administrator.
- IfRun as administratorisn't an option, selectProperties, then theAdvancedtab, and markRun as administrator.
- Open the program and try to download the licenses again.
Delete previously installed licenses
- Open the program and selectHelp,About, thenDownload Licenses.
- Mark the checkbox toDelete all previous installed licenses.
- Continue with the license installation process.
note
This option isn't available for every CS Professional Suite program.
Use Task Manager
- Open Windows Task Manager.
- Select theProcessestab and stop all setup.exe processes.
- Open the program and try to download the licenses again.
Apply manually
You can manually apply licenses by copying license files from the
Tools
folder to the Licenses
folder. Go to the following locations for each application. FileCabinet CS licenses are updated and included with the following product licenses.
- UltraTax CS: X:\WinCSI\Tools\UTLICYY\Licenses (YY is the year of UltraTax CS you are updating)
- Practice CS: X:\WinCSI\Tools\PracticeCSLic\Licenses
- Accounting CS and Workpapers CS: X:\WinCSI\Accounting CS\updates\l<FirmID>.zip\always\licensesnoteRename the l<FirmID>.zpdfile extension to l<FirmID>.zipin order to access the folders within it (<FirmID> is the Firm ID the product is licensed to).
- Fixed Assets CS: X:\WinCSI\DSW\updates\l<FirmID>.zip\always\licensesnoteRename the l<FirmID>.zpdfile extension to l<FirmID>.zipin order to access the folders within it (where <FirmID> is the Firm ID the product is licensed to).
- ToolBox CS: X:\WinCSI\Tools\ToolBoxCSLic\Licenses
- Creative Solutions Accounting: X:\WinCSI\Tools\CSALic\Licenses
After you go to the location for the product, follow these steps:
- SelectEdit,Select All, thenEdit,Copy.
- GoX:\WinCSI\Licenses directoryand selectEdit, thenPaste.noteFor UltraTax CS 2014 and newer, paste the licenses into theX:\WinCSI\Licenses\UTYYfolder.
note
If the UTLICYY, CSALic, PracticeCSLic or the ToolBoxCSLic directory doesn't exist, contact product support.
