Change the default portal administrator account for NetStaff CS
Update the portal administrator or contact support to get help with an update.
Before approving this change, your current portal administrator can grant administrative permissions to any NetStaff CS user.
If your firm doesn't use Microsoft Exchange and has the sign-in information for the current firm administrator account, you can sign in and edit the account information. When using Microsoft Exchange, however, you'll need to send written permission with the following details to Support:
- On company letterhead
- Firm ID
- Current Date
- The portal sign in for the current portal administrator
- The portal sign in for the person that will become the new portal administrator
- Signed by the current NetFirm CS Licensee
note
Use the contact support form or call 1.800.968.0600 to send the attachment. The expected turnaround time for this change is 24-48 hours.
Internal use only:
Support reps will enter a Generic WSAdmin Ticket to have the administrator reassigned. If a Web Consultant is not available, attach the letter (PDF) to the SNOW ticket and the Flash ticket.
