Troubleshoot portals not loading properly
If your NetStaff CS or NetClient CS portals just spin, don't load properly, or won't allow you to sign in, try the following troubleshooting steps:
- Try a different browser.
- Make sure you're using a supported browser. Refer to NetClient CS System Requirements for more information.
- Delete browsing and download history, cookies, cached images and files. This can help clear saved passwords and login information that you need to clear if the browser is trying to automatically sign you in to a portal.
- Google Chrome
- Open Chrome.
- On your browser toolbar, select the Chrome menu (three horizontal lines icon in the upper-right corner of the browser).
- SelectMore tools, thenClear browsing data.
- In the Clear browsing data window, mark the checkboxes forBrowsing history,Download history,Cookies and other site and plugin data, andCached images and files.
- Use the menu to select the amount of data that you want to delete. Selectthe beginning of timeto delete everything.
- SelectClear browsing data.
- Mozilla Firefox
- In Mozilla FireFox, selectMenu.
- SelectHistory, thenClear Recent History....
- In the Clear Recent History window, select a range to clear in theTime range to clear:dropdown.
- Next toDetails, select the down arrow and mark the checkboxes forBrowsing & Download History,Form & Search History,Cookies, andCache.
- SelectClear Now.
- Microsoft Edge
- In Microsoft Edge, select theHubicon.
- Select theHistoryicon, thenClear all history.
- In the Clear browsing data window, mark the checkboxes forBrowsing history,Cookies and saved website data,Cached data and files, andDownload history.
- SelectClear.
- Restore your browser defaults.
- Check your internet connection.
- Add netlinksolution.com as a trusted site.
- Reload the Java plugin.
- Try a different workstation.
