Turn on ActiveSync for Android or iOS devices
Follow these steps after your firm's NetFirm CS administrator turns on ActiveSync for your NetStaff CS account.
note
- The password you set for Microsoft Exchange does not change the one you use to sign in to NetStaff CS.
- The following steps may vary slightly for your device.
- ActiveSync doesn’t support the Outlook application on iOS and Android devices. Use your device's native mail application instead.
- In NetStaff CS, select your name and then selectChange Exchange password.
- For an Android device:
- SelectMailon your mobile device.
- SelectMenu, thenNew Account.
- SelectMicrosoft Exchange ActiveSync.
- For an iOS device:
- SelectSettingson your mobile device.
- SelectMail.
- SelectAccounts.
- SelectAdd Account.
- SelectMicrosoft Exchange.
- Enter this information in the following fields:
- Email: The email address specified in the ActiveSync activation email message
- Server: webmail.netlinksolution.com
- Domain: portal
- Username: The hash ID for the portal
- Password: Your Exchange password
- Save your changes.
Make sure that your personal Microsoft Outlook information (email, calendar, contacts) has successfully updated on your mobile device. Try the following if you have trouble getting data to sync with your mobile device:
- Sign in to NetStaff CS and open Outlook. Make sure that your email, calendars, and contacts are listed underMailbox - <your name>and not in a personal folder. ActiveSync can't sync data in personal folders.
- Delete the account from your mobile device and repeat the previous steps to add the account again.
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