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Utilities and Reports

View the Password Reset History report

The
Password Reset History
 report can help you determine when portal users last changed their passwords. The information in this report is live, meaning it's current as of the time you open it.
Do the following to view the report:
  1. In the
    Admin
     tab of the navigation pane, select
    Reports
     in the Utilities section.
    note
    If
    Reports
     isn't available, you don't have access to this area.
  2. In the Reports list, select
    Password Reset History
    .
  3. To find specific information in the report, do the following.
    • To find a specific login, name, or IP address, enter any part of a user's name or login or enter an IP address in the
      Find
       field.
    • To select a different date range, enter the dates in the
      From
       and
      To
       fields, or select the dates from the calendars.
    • To narrow the report to display only a specific type of user, select a user type from the
      User Type
       field.
    • Select a column heading to sort the report by the entries in that column.
    note
    • NetFirm CS displays
      Unavailable
       in the IP Address column after a user requested a new password through the
      Forgot password?
       link or after a NetFirm CS administrator reset the password for the user.
    • To export the report to a spreadsheet application, select
      Download a spreadsheet of this report
      . NetFirm CS creates a CSV file of the report.
    • To save or print the report, select
      Download a PDF of this report
      .
    • To refresh the report, select
      Refresh
      .

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