Data backup schedule and data retention policies
Virtual Office CS and Software as a Service (SaaS) observe a nightly maintenance schedule to complete system updates and perform a daily backup.
It begins around 2:30 a.m. ET and ends around 4 a.m. ET. Before maintenance begins, a warning will display informing connected users to save data and close open applications. When the scheduled maintenance begins, any remaining users will be forced out of the system.
We back up data in the Virtual Office CS and SaaS environments using the following data retention schedule:
CS Professional Suite (excluding Practice CS and Accounting CS)
Backups available include:
- Nightly backups for 14 days.
- End-of-month backups for 4 months.
- 1 end-of-year backup (kept until the next end-of-year backup is created).
Practice CS and Accounting CS Microsoft SQL databases
Backups available include:
- Nightly backups for 14 days.
- End-of-month backups for 4 months.
- End-of-year backup for 1 year.
important
Backups are created for the full SQL database.
For full SQL database restores, contact Support for help.
Archive drive backups (W:Drive)
Due to the static nature of archive data, the archive drive is backed up on the following schedule. Contact CS Support to restore Archive drive data.
- Nightly backups for 1 day.
- End-of-month backups for 1 month.
- 1 end-o1 end-of-year backup (kept until the next end-of-year backup is created).
File Exchange or Document Presentation data
File Exchange or Document Presentation data can't be restored from backups.
- Once a File Exchange is turned off, all data within the File Exchange is terminated.
- Once a folder is deleted within a File Exchange, all data within the folder is deleted.
