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VO and SaaS

Troubleshoot Virtual Office CS or Virtual Client Office application icons missing from dashboard

Follow these steps if application icons disappeared or are missing from your dashboard.
  1. Select
    Applications
    ,
    Setup
    , then
    Display Hidden Apps
    .
  2. Check the
    Applications
     screen to see if the applications have appeared.
  3. Have your firm administrator verify that permissions are turned on for applications.
  4. Reset the password for the portal. Make sure that the 1st and last characters aren't special characters.
    note
    If you select
    Applications
     in the dashboard and get the following message: 
    Your applications have not been retrieved. Please try again later.
    Resetting the password should correct this error. Go back to your sign-in screen and select
    Forgot Password
    .
Accounting CS Client Access icon
Review the following if the Accounting CS Client Access icon isn't showing:
  1. Verify you've completed all the set-up steps for Set up Client Access.
  2. In the Accounting CS application, select
    Setup
    ,
    Firm Information
    ,
    Client Staff
    , then go to the
    Main
     tab. Switch off and on the
    NetClient CS Access
     and
    Data Profile
     selections.
  3. Make sure the NetClient CS account is migrated to be a Thomson Reuters account.
Internal use only

This article applies to:

  • PRODUCT: Virtual Office CS

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