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This article applies to:

Support services

We provide technical and customer support to accommodate the needs of users with disabilities and address issues related to the accessibility of Thomson Reuters legal products.

Argentina

  • Available from Monday to Friday from 8:00 a.m. to 6:00 p.m., except holidays.
    • 0810-266-4444
  • WhatsApp queries related to access, functional, administrative, and technical.
    • +54 9 11 5354 2030

Asia

  • Asia:
     Monday to Friday, 8:00 am-5:00 pm (PHST)
  • India:
     Monday to Friday, 10:00 am-8:00 pm (IST)
  • Japan:
     Monday to Friday, 9:00 am - 6:00 PM (JST)
Customer Service
:
Account and technical queries.
Training:
Training and research assistance.

Australia and New Zealand

  • Australia: Monday to Friday, 8:00 am-6:00 pm (AEST)
  • New Zealand: Monday to Friday, 8:00 am-6:00 pm (NZST)
Customer Care Team:
account, billing, orders, and subscription queries.
Technical Support
Team:
OnePass, registration key help and technical support.
Training Team:
training and research assistance.

Brazil

Chile

  • Customer Service Department:
    training courses, Solution Center, technical issues, password creation, platform certification.
  • CDS (Solution Center):
     customer portal containing product information, latest news and updated training material.
  • Editorial team:
    platform and content layout questions or suggestions westlaw_chile@thomsonreuters.com
  • Onboarding Department:
     training of new and portfolio customers: onboarding_chile@thomsonreuters.com
  • WhatsApp:
     general platform inquiries. Available Monday through Friday from 9:00 a.m. to 6:30 p.m. CST, except holidays. Attended by the SAC team (Customer Service).
  • App TR (IOS and App Store):
     access all information and customer exclusive content.

Ireland

Middle East and North Africa

  • Middle East and North Africa: Monday to Friday 9:00 am-5:00 pm (GST)
  • Sub-Saharan Africa: Monday to Friday 8:00 am-4:30 pm (SAST)
Customer Support
: Account and technical queries.
Training
: Training and research assistance.
Content and Translation Support
:

Uruguay

Customer Service and Customer Experience Department:
 training courses, Solution Center, technical issues, onboarding, and passwords.

United States

  • Customer Technical Support:
    to answer general and/or technical Questions.
  • Reference Attorneys
     assistance with research questions or working with our products. 1-800-733-2889
  • Telephone Training
     for customers utilizing assistive technologies and other adaptive devices.
  • Live Chat
     for the hearing impaired and other users. Available Monday-Friday from 7:00 a.m. to 10:00 p.m. CST, excluding holidays.
  • Assistive Technology Help Line
     to assist users with specific questions related to assistive technologies and adaptive software.
    • 1-800-418-9378
    • General product information.
      1-888-728-7677