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Installation and data management

Troubleshoot connection issues

If you have difficulty using CS Connect to connect to our network of safe data centers, use the following information to identify and resolve issues.
If these methods don’t resolve your issue, call Customer Service at 800.968.0600 and follow the prompts to speak with a representative.

Test your connection

All tests need to be successful for your connection to operate correctly. To test your connection, complete the following:
  1. Verify that your computer is connected to the internet.
  2. Open your CS Professional Suite application.
  3. Go to either
    File
     or
    Utilities
    , then
    CS Connect
    .
  4. Select
    Connect Setup
     or
    Communications Setup
    .
  5. Select
    Test Connection
    .

General troubleshooting

  • Close all applications and try to connect again.
  • Restart your computer and try to connect again.
  • If your computer is connected to a network, try connecting from a different computer to determine whether the problem is with your local computer or with the network.
  • If AOL is your internet service provider (ISP), try connecting through a direct (LAN) connection.
  • If an update is available for your application but CS Connect didn't download it, try deleting and reinstalling the updates.
  • Turn off all firewall, internet security, and spyware applications to see if these applications are causing problems with your connection. Be sure to re-enable these applications when you finish troubleshooting.

This article applies to:

  • Product: Workpapers CS
  • Subject: Install,Setup,SQL