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Error while locating CS Connect Server

Scenario

You may get the following error message when trying to connect to the CS Connect Server.
Error message
Error While Locating CS Connect Server

Cause

The most common cause of this error is the loss of internet connection.

Solution 1: Internet connection

Make sure that you're connected to the internet. Open a browser and then go to any website. If you see
This page cannot be displayed
, you're not connected to the internet.

Solution 2: Firewall

Firewalls can interfere with CS Connect when it tries to communicate with CS Connect servers. CS Connect needs unrestricted access to TCP/IP Ports 80 and 443, and a firewall could prevent CS Connect from accessing these ports.

This article applies to:

  • Product: Workpapers CS
  • Subject: Firewall