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September 12, 2018

Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence

Thomson Reuters partners with Squirro to combine artificial intelligence technology and data to unlock customer intelligence

LONDON/ZURICH Thomson Reuters has partnered with augmented intelligence solution provider Squirro to provide an AI-driven solution that leverages the power of today’s customer relationship management (CRM) platforms to deliver a complete, current overview of each client, boosting engagement and facilitating deal idea generation for the banking industry.

The solutions combine Thomson Reuters trusted data and insights including company overviews, I/B/E/S Estimates and financial statements, alongside Squirro’s AI technology and CRM integration capabilities to provide a single view of customers’ information.

Instead of having a vast amount of data scattered across unconnected siloes, Thomson Reuters and Squirro’s combined technology allows the co-mingling of customer’s own proprietary data with third party content. Customers benefit from increased productivity thanks to a flexible user-interface to help with their decision-making processes, allowing them to build on the predictive insights leading to enhanced customer relationships, deal idea generation, and increased ROI.

Key benefits of the solution include:

  • Increasing productivity by providing a single view of the customer: blending internal information (meeting notes, deal history, pipeline, products) and third-party market data in one application
  • Providing pertinent and resonating talking points and material as the basis for each client interaction, allowing a proactive approach to customer service
  • Using AI-driven tools and predictive analytics to facilitate cross-selling, the sourcing of new prospects, deal origination and fulfillment

“Banks are operating multiple platforms containing customer information, with significant time being spent searching for and compiling relevant information, and not making the most of unstructured data sources” said Leon Saunders-Calvert, global head of capital markets & advisory at the Financial & Risk division of Thomson Reuters. "Finance professionals are demanding more from their data and financial institutions are driving digitization strategies to spot new opportunities faster. Our partnership with Squirro allows customers to increase productivity through trusted, timely, insightful and actionable content through a singular customer intelligence solution.”

“The fact that every leading financial services firm in the world uses Thomson Reuters speaks highly for the value of its data and the insight it offers,” said Dr. Dorian Selz, CEO, Squirro. “But that insight is even greater when viewed in the context of a company’s own data with the right tools applied. Our combined technology will strengthen the power of financial firms and create opportunities to generate new revenue.”

For more information on Thomson Reuters investment banking & advisory solutions, please visit our website.

Thomson Reuters Financial & Risk

The Thomson Reuters Financial & Risk business will be known as Refinitiv, following the closing of the strategic partnership transaction between Thomson Reuters and private equity funds managed by Blackstone expected to occur in the second half of 2018. The new name, Refinitiv, aims to blend definitive action in financial markets and a bold focus on the future with a 160-year legacy of excellence as a pioneer in financial technology.

Thomson Reuters

Thomson Reuters is the world’s leading source of news and information for professional markets. Our customers rely on us to deliver the intelligence, technology and expertise they need to find trusted answers. The business has operated in more than 100 countries for more than 100 years. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges. For more information, visit www.thomsonreuters.com.

Squirro

Squirro provides Augmented Intelligence solutions. Its unique technology marries Artificial Intelligence, Machine Learning and predictive analytics, empowering organizations to transform enterprise data into AI-driven insights. Organizations using Squirro take advantage of its ability to source leads and recommend the next best action in an automated way. Its real time 360 degree client cockpit provides a holistic and comprehensive understanding of the customer journey.

Squirro’s applications for Corporate Financial Services, Insurance and Manufacturing are successfully used by leading global organizations, such as ING, Investec, Helvetia, AXIS Re, Sony and Bühler. Founded in 2012, Squirro currently has offices in Zurich, London, Munich, New York, San Francisco and Singapore.

For more information, please visit: https://squirro.com/


CONTACT

George Doel
Thomson Reuters
+44 207 542 0146
george.doel@thomsonreuters.com

Geraldine Teboul
Squirro

geraldine.teboul@squirro.com
+33 6 68 79 64 50