Troubleshoot: Unable to access binder

Access to client binder could be restricted due to the following reasons:
  • Owner
  • 7216 Consent
  • Assign Members
  • Office Location

Owner

When the user is not an Owner or an assigned member.

7216 Consent

When a binder is created without 7216 consent, any users who are restricted from accessing binders without 7216 consent will lose access to the client.
You can also assign 7216 Consent restrictions to a user group.

Assign Members

When binders are restricted to only members assigned to the binder. 

Office location restriction

When office restriction is enabled, users from 1 office location can't access binders which belong to another office location.
In FileRoom, office location restriction will restrict binder access to users from the same office location.
Window that user does not have permission to access a binder.
To turn on or turn off office restriction on the domain, go to
FileRoom
Admin
Enterprise Features
Binder Access Restrictions
, then select the
Office Locations
checkbox.
Select the checkbox from Binder Access Restrictions.

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