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Forgot password

Set password expiration

Firms have the option of enforcing a password expiration policy for their users. Password expiration policies regulate how frequently users need to replace old passwords with new ones. Firms can set timeframes for password expiration for all users logging in to FileRoom. For additional security, firms can also prevent previous passwords from being reused again. By default, the password expiration policy is turned off.

Update password settings

Follow these steps to update the password settings. 
  1. Select
    FileRoom
    ,
    Admin
    , 
    Account Setup
    , then
    Security
    .
  2. Select
    Password Expiration
    .
  3. To enable password expiration, mark the
    Enable Password Expiration
      checkbox.
    To turn off password expiration, clear the checkbox.
  4. In the confirmation window, select
    Yes
    .
  5. Once you've enabled password expiration, you can customize the following:
    Setting
    Description
    Expire Password after
    The password expiration interval controls the number of days that a valid password can be used before it must be changed by the user (60-90 days). Example: If a firm expires user passwords after 90 days, a password reset on Jan 1 will expire on March 31.
    Show password reset reminder ___ day(s) before expiration
    When a user’s password is close to expiration, the user is directed to reset their password. Firms can customize when the reset reminders are sent to the user before the password expires (7-15 days).
  6. Firms can also prevent previous passwords from being reused again.
    Setting
    Description
    Enable Password History
    Mark the checkbox to prevent users from reusing the same password.
    Remember previous ___ passwords
    Select how many previous passwords to exclude and prevent from being reused (10-15 previous passwords). 
  7. You can adjust the minimum character length for a password. Select between 10-12 characters.

This article applies to:

  • PRODUCT: SurePrep
  • Subject: User account

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