Forgot password

Reset your password

Go to https://production.sureprep.com
Select
Sign in with Thomson Reuters Account
.
Check the email address you used to sign in to your account,
Change Password
.
Enter a new password, then select
Change Password
.

At least 8 characters
At least 3 of the following:
Lower case letters (a-z)
Upper case letters (A-Z)
Numbers (0-9)
Special characters (e.g. !@#$%^&*)

Select the link next to
Forgot your password
?

Enter the
Firm ID, Username
, then select
Submit
.

You'll see a new window informing you that the password request was successful. Select
Ok
.

Check your email and open the
SurePrep User Password Reset
email.
Select
Reset Password
.
note
Follow the link within 72 hours before it expires.

You should now see the
Forgot Password
window. Three of your 5 secret questions are displayed. Answer the secret questions.

In the
Password
field, enter your new password.
In the
Confirm password
field, re-enter your new password to confirm if the password you typed matches.
Your password strength will be indicated as
Too Short
,
Poor
,
Good
, or
Very Good
.
The number indicated in the
New Password
and
Confirm Password
fields indicates how many more characters you can use.

If the confirmation doesn't match, you'll receive a warning message. In that case, try again.

Select
Reset Password
. If everything is entered correctly, your password will be changed.
If the answers to the secret questions don't match the records, you'll receive a message indicating so. In that case, select
OK
. The window will refresh and you'll be given 3 possibly different security questions so you can try again.

If you get the security questions wrong 5 times, your username will be locked. In that case, you'll need to contact your firm's administrator or SurePrep Support.

A password must be between 10 and 12 characters long.
A password must have a number, a capital letter, a lowercase letter, and a special character. (Passwords are case-sensitive.)
A password must have one of the following special characters:
!
,
@
,
#
,
$
,
%
,
^
,
&
,
*
,
(,)
,
_
, or
+
.
A password can't include white space or any of the following ASCII characters:
©€ ƒ ¥ v ? ? ? ? ½ a ß ? © ® ? § ? ˜ ¶ ¢ £ ¤ « ¬ µ Ã Ä Å Æ Ç Õ æ þ ÿ ™
.
A password can't contain the sign in name.
A password can't be blank.

Account Locked