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Re-active users

If firm users can't log into their accounts because they forgot their security question answers, you can help them regain access. This will let them set new security questions.

You can use the Re-activate
feature to send a new invite email to users. This is helpful if a new user didn't get or lost the original invite email.

Follow these steps to turn on users.

Go to FileRoom
, Admin
, Users
, then User Management
.

Select Admin, USERS, then User Management.

Select Edit
Edit icon

for the user you want to turn on.

Select Status
, then select Enabled
from the dropdown.

Select from the STATUS menu

Select Save

to save the user status as enabled.

Select the Edit icon

Select Re-Activate User
.

Select Re-Activate User

On the Re-activate User
window, select the users to turn on and then select
Send
.

note

Use the search field to find the user by name.

Select the user to reactivate

A message verifies a re-activation email was sent to the user.

Mail Send window

This article applies to:

PRODUCT: SurePrep

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User Management overview
Format:

Article, 1 min read

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