Duplicate Control
Duplicate control is a feature in Pagero Online that will prevent duplicate invoices from being sent accidentally. The control will check if a document with the same document identifier has already been sent during the fiscal year and stop it in an error state.
If a duplicate invoice is sent while the duplicate control is on, it will stop in error and can be found from
Handle documents with error
view in Pagero Online.If you need to resend documents that have already once been sent, the duplicate control setting needs to be turned off.
How to turn off duplicate control and resend an erroneous document
- Go toSettings - Settings - Outbound
- Turn duplicate control off by choosingNo controland on by choosing a month indicating the beginning of your fiscal year.
- ClickSaveat the bottom of the page.
- Resend any documents that have stopped in duplicate control inHandle documents with error.
- Please note that the detection only checks against invoices created after the duplicate control setting was enabled. If the setting is turned off and back on, invoices sent while the setting was Off will not apply for duplication check
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