This article applies to:

Duplicate error

Error message

Invoice stopped for invoice issuer Test Company. Invoice with invoice number 123456789. already exists for Test Company with fiscal year 2024

The document was stopped due to duplicate check.

Make sure you really need to send this document. If this is the case, in Pagero Online go to

Settings
Settings
Outbound

. Switch the Invoice number duplicate control
to No control
. Remember to save your changes.

Go to

My documents
Handle documents with errors

. Choose your document that was stopped in duplicate check and select Resend
.

Remember to turn Duplicate Control
back on by choosing a month to mark the beginning of your fiscal year.