Error: You are missing gfrCheckView.dll...

Scenario

You may get this message when you attempt to open a document through FirmFlow.
Error message
You are missing gfrCheckView.dll. Please install the file and try again.

Solution

First, complete the GoFileRoom set up article.
If the error continues to occur after you have completed the checklist, ensure that the gfrCheckView component is enabled in Microsoft Edge.
  1. In Microsoft Edge, choose Tools, Manage add-ons.
  2. In the Show dropdown list, select
    All add-ons
    .
  3. Locate and highlight the
    gfrCheckView
    component in the THOMSON REUTERS (TAX & ACCOUNTING) INC section.
  4. If status in the Status column is
    Disabled
    , right-click the add-in and select
    Enable
    .
  5. Select
    More information
    .
  6. Select
    Allow on all sites
    , then select
    Close
    .
  7. In the Manage Add-ons dialog, select
    Close
    .
  8. Restart Microsoft Edge.

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