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Set up

System requirements

Browser requirements

Software requirements

  • The following operating systems are supported in both 32-bit and 64-bit:
    • Windows 11
    • Windows Server 2019
    • Windows Server 2016
    • Windows Server 2022
    • Windows Server 2025
    note
    GoFileRoom is also supported in terminal server, remote desktop, and Citrix server (published applications or desktop) environments.
  • A high-speed internet connection. We recommend a dedicated, high-speed business class connection.
  • The following versions of Microsoft Office are supported in both 32-bit and 64-bit:
    • 2021
    • Office 365 only when the Office desktop applications are fully installed on the local computer
  • Adobe Acrobat (subscription-based version only)
    note
    • Must be run in
      Classic View
      . To turn it on, select
      Disable new Acrobat
      .
    • Perpetual-license versions are not supported because they don’t include the
      Disable new Acrobat
       option.
    • Install Adobe Acrobat and Adobe Reader.
    • Set Acrobat as the default PDF viewer.
  • We recommend using classic Outlook with the GoFileRoom Add-In. The new Outlook doesn't currently support this integration. We're working to implement this functionality in the new Outlook soon.

Hardware requirements

  • Intel or AMD 2Ghz 64-bit processor
  • 4 GB RAM (minimum) or 8 GB RAM (recommended)
  • At least 1 15-inch monitor with 1024x768 resolution or higher
  • A Microsoft Windows-supported printer capable of data compression and a minimum 2 MB of memory; while we recommend 16 MB of memory
  • A TWAIN or WIA-compliant scanner

This article applies to:

  • Product: GoFileRoom
  • Subject: setup

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