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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Cross-platform tools

Email Bounceback Management

SCC Overview

The SCC product communicates with both Company users and Supplier Users by automatically sending e-mails to users in order to request additional information from those users, or to provide alerts to specific items needing further attention.
In these cases it is critical that those users are notified properly so requests can be fulfilled in a timely manner. However, in some cases, user e-mail addresses fail to send due to a failure in the delivery process or an invalid/deactivated e-mail address. This is referred to as a
Bounceback
.

Free Trade Agreement Management (FTA) Overview

During the solicitation process, ONESOURCE FTA Management sends e-mails to third-party users in order to request additional information from those users. In these instances, it is critical that those users are notified properly so global trade processes can be fulfilled in a timely manner.
However, in some cases, third-party e-mail addresses fail to send due to a failure in the delivery process or an invalid/deactivated e-mail address. This is referred to as a
Bounceback
.

GC Overview

If the Classification Request functionality is enabled for your ONESOURCE Global Classification solution, the system will automatically send e-mails to third-party users in order to request additional information from those users.
In these Classification Requests, it is critical that those users are notified properly so requests can be fulfilled in a timely manner. However, in some cases, third-party e-mail addresses fail to send due to a failure in the delivery process or an invalid/deactivated e-mail address. This is referred to as a
Bounceback
.
The most common reasons why an e-mail bounces back are:
E-mail bounces
Description
Invalid E-mail Account
  • The e-mail recipient has been deactivated or removed from the e-mail domain and may not exist anymore
  • A typing or spelling mistake may be present on the e-mail recipient’s provided address
Invalid E-mail Domain/Server
  • A typing or spelling mistake may be present on the e-mail domain address
  • The e-mail domain server may be temporarily under maintenance and offline
Mailbox Full
The e-mail recipient account has a full mailbox and cannot receive e-mails until space is freed up
Blocked E-mail
The recipient's e-mail server has blocked the receipt of the sent e-mail by any given policy set by the responsible domain. (E-mail Daemon)
When an e-mail bounces back, the ONESOURCE Global Trade team recommends that you take the following steps:
  1. First, check the recipient’s e-mail and domain address for any typing or spelling mistake. If any errors are present, make any necessary changes.
  2. Send a test e-mail to the proposed recipient from the user’s e-mail account (not via ONESOURCE Global Trade) so our users can check if that e-mail recipient still exists in the destination server/domain.

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