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FTA: Customer Request Management
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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Free trade agreements

FTA: Customer Request Management - Request Work Queue

The
Request Work Queue
 tab is used to show the list of requests assigned per individual. A sub-tab will exist for each name listed in the
Assigned To
 column on the far right.
To open a request:
  1. Choose a request from the grid.
  2. Click the corresponding
    Request Name
     on the far left.
If configured to be visible, the
Business Status
 drop-down can be used to select custom statuses for specific requests, as shown below.

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