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Free Trade Agreement (FTA) Management
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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Free trade agreements

FTA: Customer Request Management

The
Customer Request Management
 screen is used for managing visibility on all submitted customer requests and allows you to filter and assign requests for review.
This screen is broken into the following three tabs:
  • Request Summary
  • Request Work Queue
  • Request Detail
The following fields are displayed and can be filtered in the
Request Summary
 and Request Work Queue tabs:
  • Edit
  • Cancel Request
  • Request Name
  • Request Status
  • Business Status
  • Company ID
  • Request Type
  • Request Date
  • Due Date
  • Request Start Date
  • Request End Date
  • Days Since Request
  • Number of Products
  • Notes
  • Requestor
  • Requestor Email
  • Assigned To
  • Document Number

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