About this guide

Use this guide to contact Thomson Reuters for assistance with ONESOURCE™ Global Trade. This guide gives you the steps and contact details to request fixes, ask questions, suggest improvements, or request new services.
It is important to follow the guidelines to secure:
  • Agility and quality related to the request
  • Joint understanding of the request with Thomson Reuters
  • Traceability throughout the entire response process transfer
  • Full satisfaction
Our focus is to ensure quality in the provision of services and address the presented needs. We therefore recommend reading this information carefully and referring to it when necessary.

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