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Documents Errors

In Errors view, you are able to check all the documents that have been stopped during the processing or delivery phases due to errors. You can also delete said documents or, in some cases, edit the incorrect value and resend it.
Document Details
 When clicking on any of the listed documents, a new panel on the right of the screen will appear showing more detailed information about it.
  • Details
    : displays the same information you can see in the main view, plus some extra fields such as the status, total amount, dates or the user that created it. You can click on the arrow next to the document status to expand the textbox and check the error message.
  • Files
    : you can download the electronic document and its PDF presentation from this section.
  • Handle errors
    : for some error types, you will be able to correct it from this page instead of having to create the entire document again. This can only be done when the section
    Handle errors
     appears under the details of a stopped document. The incorrect value provided will be shown, so you can type the correct one in the textbox and
    Resend
     the document.
  • Document actions
    : at the bottom of the
    Details
     panel, you will see the
    Delete
     and
    Resend
     buttons.
    • Resend
      : restarts the processing phase. It can be used when a document is stopped due to an issue that is not related to the document content.
      • For example, if the document is stopped because the receiver is not added to your customer directory, you can add them and then resend the document. If you have any doubts regarding the error message, it is recommended to contact Support by sending a request from the upper menu of this Support Center before resending a stopped document.
    • Delete
      : if the document cannot be corrected from the
      Errors
       section, you will need to delete the stopped document and upload the corrected version. It is recommended to delete it first, to avoid issues with duplicate document numbers.

This article applies to:

  • Product: Pagero Online

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