Stopped files in Pagero Connect
Error notifications
To view information about errors and necessary corrections, go to . You can also select the notification
Documents with errors
in Pagero Connect. Selecting the invoices provides detailed information on why the invoices were not delivered to the recipient.Download original invoice
In Pagero Online you can download the original invoice that was sent to Pagero. To do so go to , select the document, then
download source document
.Restart corrected files
After correcting your file in Pagero Online, restart it by following the previous steps, but now choose
restart document
. A common reason for needing to restart an invoice is the absence of a customer in Pagero Online, where no client matches the customer number specified in the invoice. To resolve this, go to , add the customer number, and then try restarting the document in Pagero Online.
Delete documents
If you need to remove your invoice, select
Delete documents
. This action will remove the invoice from both Pagero Connect and Pagero Online.Related Content
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