Customer shipment tracking

Refer to the following field descriptions for the customer shipment tracking page.

Header information

The header displays the following information:
CS reference
Customer shipment identifier
Consignor order number
The sender's sales order reference, when provided
Consignee purchase order number
The receiver's purchase order, when provided
Status
Current overall CS state (
Not started
,
Started
,
Delivered
,
Delayed
)
Estimated delivery
Planned delivery date and time of the final leg
Ship-from
City and country of origin
Ship-to
City and country of destination
Last updated
Time of the latest status message we received
Last location
Location from the latest status message

Transport legs section

Each row displays one leg with the following information:
TS reference
Identifier for each transport leg
Status
State of the leg (
Not started
,
Started
,
Delayed
,
Delivered
)
LSP
Carrier or logistics service provider handling the leg
From node/To node
Planned leg origin and destination
Estimated time of departure (ETD) and arrival (ETA)
Planned times for the leg
Actual time of departure (ATD)
Populates when we receive a dispatch or pickup event
Actual time of arrival (ATA)
Populates when we receive a delivery or arrival event
More
Opens detailed leg information

Event list section

A timeline of all received events displays the following information:
Date
Event time
Event code and Event
The carrier's code and description (for example, pickup, departed, en route, arrived, delivered)
Location
Where the event occurred
Reason code and Message
Additional details if the carrier provided them
Status received
When we received the event

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