This article applies to:

Shipment tracking

You can track shipments in real time and locate exactly where they are after pickup.

With shipment tracking, you can track 2 things:

Customer shipment (CS)
: The full end-to-end shipment customers see.

Transport shipment (TS)
: Each transport leg a logistics service provider (LSP) handles.

Both CS and TS pages show 1 of 4 states:

Not started
:: We haven't received a qualifying progress event yet.
Started
:: The shipment's in progress, typically after pickup. It can also turn to start after events like departed, en route, or arrived (when a separate proof of delivery is used).
Delivered
:: The shipment arrived and completed. We register delivery by actual arrival or proof of delivery, depending on the carrier's update.
Delayed
:: Before ETA: The carrier sent a delay status for the last leg
After ETA: The shipment hasn't been delivered after its ETA

The CS aggregates progress primarily from the first and last legs:

Moves to Started
after the first leg picks up or progresses (for example, departed, en route, arrived)

Moves to Delivered
when the last leg delivers (based on arrival or proof of delivery updates, depending on how the carrier reports)

Becomes Delayed
if the carrier reports a delay for the last leg before ETA, or if the CS still hasn't delivered after the ETA passes