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Tabs | Description |
|---|---|
All Binders | Shows all FileRoom binders in one view, irrespective of verification status, errors, or pending actions |
SP Processing | Shows binders that are processing (in SP Processing status) |
User Action Required | Shows binders that require you to take an action. Binder processing can be interrupted for several reasons, like the tax file or locator being open in the tax software or the tax return being password-protected, which would require you to take action. |
SP Action Required | Shows binders with SurePrep system issues; no action is required from your firm. However, if the issue is not addressed in time, contact SurePrep Support for inquiry. |
Verification | Shows binders that are ready to be verified by your firm ( In Verification status) |
Preparation/Review/Finalization | Shows completed and customer status binders. These binders are ready for preparation, review, and finalization by your firm. |
Required Action | When It Occurs | User Action | Appears In |
Resubmit | When a binder is submitted for the first time, and an error occurs during processing before it reaches "In Verification" status | Click the Resubmit button to download a PBFX file, fix the errors in the file, and resubmit the binder. | All binders and User Action Required |
Retry | When an error occurs after the binder has completed the first workflow (e.g., during the export process) | Fix the underlying error and click the Retry button to restart the process that encountered the error. | All binders and User Action Required |
Fix in Progress | When an error occurs that requires technical or support team intervention and cannot be resolved by the user | No action required. Wait for technical support to resolve the issue. | All binders and SP Action Required |


