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TaxCaddy Enhancements Recap for 2025

Review TaxCaddy's enhancements from 2025
Hello everyone! Let's get you all caught up on the new TaxCaddy features we've added since the last tax season. We will cover the following new enhancements in this article:
  • New API calls
  • Firm Preparing option
  • Smart Links return
  • Changes to TaxCaddy's Pay By Check feature
  • TaxCaddy content migration
Users looking for all of SurePrep's enhancements across all products can select the
SurePrep enhancements recap for 2025
article in the
Related Content
 section!
note
Additional items will be added to the 2025 Recap article!
This article is not an exhaustive list of all the updates that were released this year. Please check out the release notes for additional information if necessary.

New API calls

We've introduced new TaxCaddy API calls that can streamline your firm's tax preparation processes even further.
New TaxCaddy API calls include:
  • SendTaxCaddyInvitation
    : Allows firms to securely send onboarding invitations to tax clients, granting them access to TaxCaddy for document sharing and collaboration.
  • SendTaxCaddyInvitationReminder
    : Enables firms to automatically send timely reminders to tax clients for pending actions, such as document uploads or task completion.
  • GetDRLItems
    : Enables firms to securely retrieve Document Request Lists (DRLs) created for TaxCaddy clients.
  • DeleteDRLItem
    : Allows firms to efficiently remove specific DRL items from a client’s Document Request List (DRL).
  • Drl.status.updated
     (webhook): Provides real-time notifications whenever a document's status in the DRL is updated or removed
  • GetMemberDetails
    : Retrieves information about members already assigned to one or more taxpayer profiles. Supports querying by single, multiple, or all tax client IDs.
  • UpdateMember
    : Updates the assigned members for one or more tax clients, allowing bulk addition or removal of members.

Firm Preparing option

You will now see the new
Firm Preparing
 option available for any document Upload request sent to your client! The
Firm Preparing
 feature should be used when a client's document request is being uploaded by your firm, rather than by the taxpayer themself. In cases like these, the taxpayer will not be required to upload the requested document, allowing them to focus on their other tasks in TaxCaddy.
After selecting a document request in the
Requested Items
 section of a client's profile, users will now see the
Firm Preparing
 option listed in the document's menu.
Select Firm Preparing from the document menu.
Once the
Firm Preparing
 option is selected, the document request will now be denoted with the
FIRM PREPARING
 badge FIRM PREPARING badge in the
Status
column to indicate your selection.
FIRM PREPARING badge appearing in the Status column.
When you are ready to upload the requested document, select
Undo 'Firm Preparing'
 from the document menu to undo the document's
FIRM PREPARING
 status.
Select Firm Preparing from the document menu.

Smart Links have returned

We're excited to announce that Smart Links have returned to TaxCaddy! Once again, users can simplify the document collection process by establishing links between their clients' TaxCaddy accounts and their
Financial Institutions
. In addition to financial institutions, we're thrilled to share that you can also create links with
Payroll
 institutions to fetch their W-2 documents as well!
Linking with Payroll accounts
When establishing a Smart Link with your account, you will now see the option to select
Payroll
 as the institution type along with
Financial Institution
. Users that select
Payroll
 will be able to select from our expansive list of supported employers and payroll accounts!
Smart Links window
Updated list of financial institutions
Our list of supported financial institutions has been updated! Now, users who previously may not have had the ability to establish a Smart Link with their institution will be able to do so within just a few clicks.
Select an employer

TaxCaddy content migration

axpayer TaxCaddy help center content has been published alongside other Thomson Reuters product documentation on their Help & Support platform.
note
Starting November 17, 2025, the taxpayer's Support email address has changed to taxcaddy.support@thomsonreuters.com
Users can contact the Support team for assistance locating any documentation that they're having difficulty finding.
Navigating to taxpayer TaxCaddy content
To view the taxpayer's TaxCaddy content, select
Tax & Accounting
 from the
Industry
 dropdown, then select
TaxCaddy
from the
Product
dropdown on the
Help & Support
 page.
Select TaxCaddy from Help & Support
New location, same articles
Despite the new location of the documentation, the content that has helped guide your clients through their TaxCaddy experience will remain the same. In an effort to make the transition as seamless as possible, our team has worked to preserve the same content and article structure your clients have grown used to.
TaxCaddy Help and Support page

Changes to TaxCaddy's Pay By Check feature

We’ve updated how federal tax payments are handled in TaxCaddy to align with Executive Order 14247, which calls for payments to the federal government (“federal receipts,” including taxes) to be processed electronically
as soon as practicable
, subject to law and limited exceptions.
Changes to TaxCaddy’s Pay By Check Feature
Effective September 21, 2025, the
Pay by Check
 feature for federal tax payments have been removed from TaxCaddy, subject to future Treasury guidance.
How to Pay Instead
  • Electronic options available
    :
    • IRS Direct Pay (bank account)
    • EFTPS (Electronic Federal Tax Payment System)
    • Debit/credit card processors (fees may apply)
  • State and Local Tax Payments
    : The
    Pay by Check
     feature remains available for state and local tax payments at this time.
Tracking in TaxCaddy
  • While the
    Pay by Check
     feature is no longer available for federal tax payments, TaxCaddy can still be used to track an uploaded federal tax payment.
  • Once a federal tax payment has been made electronically, taxpayers can utilize the
    MARK AS PAID
     feature to ensure that their payment records remain up-to-date.
Pending Items in TaxCaddy
  • Any pending Standard federal tax payments previously sent to your clients have been updated to
    Online Payment
    .

Coming soon

We've got more features releasing in the near future! TaxCaddy users can expect the following features arriving soon:
  • Document Auto-categorization
    : We’ll be releasing Document Auto-categorization on TaxCaddy, designed to streamline and accelerate the process of fulfilling document requests.
  • New API calls
    : New API calls for TaxCaddy are on their way.

This article applies to:

  • PRODUCT: SurePrep

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