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This article applies to:

  • Product: SurePrep
  • Subject: User account

Reset your password

If you’d like to update your password for security or personal reasons, you can easily change it from within your account or the sign-in screen. If you forget your password and need to change it, you can reset it on the sign-in screen for your application or at the Thomson Reuters Account sign-in screen. This article will cover both examples.

Reset your password after sign-in

Follow these steps to reset your password.
  1. Select the dropdown menu next to your name, then select
    Manage TR Account
    .
    user menu showing manage TR Account option
  2. On the new page, select
    Security
    .
    Select Security on the panel
  3. Select
    Change password
    .
    Change password option
  4. Type your new password in the
    New password
     and the
    Confirm new password
     fields.
    Enter your password, confirm your password, then select Change Password

Password requirements

  • Minimum of 8 characters in length.
  • Passwords are case sensitive and must have the following character types:
    • Lower case (a-z)
    • Upper case (A-Z)
    • Numbers (0-9)
    • One of the following special charactersspecial characters (!@#$%^&*)
  • One of the following special characters
  • A password can't include easily guessed words or phrases
  • A password can't contain the sign-in name.

Additional notes

  • The user ID can't be changed. Only the firm administrator can add or remove users.
  • No one can access or view your password, including SurePrep and the firm administrator.

Change your Thomson Reuters Account password

If you forget your password or need to change it, you can reset it on the sign-in screen for your application or at the Thomson Reuters Account sign in screen.
  1. Go to your application to sign-in or go to the Thomson Reuters Account sign-in screen, then enter your email address.
  2. Select
    Reset your password
    , then select
    Send link
    .
  3. Go to your email Inbox and find the
    Password reset request
     email.
    note
    If you don't receive the email, you may need to add access.info@thomsonreuters.com to your email contact list or allowed contacts list.
  4. Select the link to complete the password change.
  5. Enter your new password twice, then select
    Change password
    .
    Your new password needs to meet these requirements or you'll receive an error:
    • Minimum of 8 characters in length
    • Must contain three of the four following character types:
      • lower case (a-z)
      • upper case (A-Z)
      • numbers (0-9)
      • special characters (!@#$%^&*)
    • No easily guessed words or phrases

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