Upload files as letter templates
Templates are useful for sending the same request item to multiple clients rather than uploading them individually to each Client Profile.
For example, if you need multiple clients to sign the Terms of Agreement form or review instruction, then you can create and send the template to all clients at once. Once the letter template has been sent, clients can review or sign the document based on the template settings.
To create a letter template, you can upload an existing PDF document or create one from scratch in TaxCaddy.
Upload files as letter templates
Follow these steps to upload letters templates.
note
You can upload fillable PDFs and password-protected PDFs and those features will be preserved.
- Sign in to TaxCaddy.
- SelectAdministrative, then selectTemplates.

- Ensure the correct year is chosen next toOther Templates.

- Next toLetters, select theNewicon and then selectUpload A File.

- Select a file to upload from your device.noteThe only accepted file format is PDF. You can upload fillable PDFs and password-protected PDFs and those features will be preserved.
- The file appears underFiles to Upload, selectDONE.noteYou can drag additional files onto the window to upload them as separate requests of the same type,To SignorTo Review.

- The new template appears in the list underLetters. Select the template to view it.

- FromClient To, select eitherReview,Sign, orSign E-file Authorization.
- Review: Client marks the document as reviewed using theMark Reviewedbutton.
- Sign: The client marks the document as signed using theSign & Acceptbutton and entering their first name as signature capture.
- Sign E-file Authorization: The client marks the document as signed using theSign & Acceptbutton, entering their first name as signature capture, then providing information to confirm their identity using knowledge-based authentication (ifRequires KBAcheckbox is selected).
noteOnly 1 digital stamp is applied to each PDF. If you use a single PDF for both federal and state e-file Authorizations, only a single stamp will be applied.
- For documents that need to be fillable, select theFillablecheckbox.noteTheFillablecheckbox is only available whenClient Tois set toSignorReview.

- For documents that require a signature, select whose signature is required from theSign Bydropdown menu.noteTheSign Bydropdown menu is only available whenClient Tois set toSignorSign E-File Authorization.

- ForSign E-File Authorizations, select theRequire KBAcheckbox to indicate whether or not a client must undergo KBA (knowledge-based authentication) to fulfill this request.

- SelectSave. The template is ready to be sent to clients via theClient Managementscreen.

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