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This article applies to:

  • Product: SurePrep
  • Sub-Product: TaxCaddy

Mark a message as unread

Follow these steps to mark the most recent message as unread:
  1. Sign in to TaxCaddy and go to the client's profile by selecting a client tile on the
    Overview
     screen.
    Select a client profile from the Overview screen
  2. Select
    Messages
    .
    Select Messages
  3. To mark a message as unread, select
    UNREAD
    . The message thread will display the unread message indicator.
    Select the UNREAD tab
    The
    Last read
     divider indicates old and new unread messages.
    Last read divider in the message thread
  4. Subsequently, the
    Unread Messages
     view on the
    Overview
     screen will increase by 1 message.
    Unread Messages icon on the Overview screen

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