Send requests to your clients (to Review, to Sign, to Sign e-file Authorization, and Document Requests)

Send document requests to your clients

Sign in to TaxCaddy.
On the
Overview
screen, select a client tile to view the client profile.

Select
Documents
, then select
Requested Items
.

Select the
Tax Year
.

If you've created a 1041 tax return profile for this client, select the relevant tax return from the
TAX RETURN
dropdown menu.

Select
ADD NEW REQUEST
.

Select either
Review
,
Sign
,
E-file
, or
Upload
.

Select request type	Description
Review	Client marks the document as reviewed using the Mark Reviewed button. Available for 1040 tax return type.
Sign	The client or their spouse marks the document as signed using the Sign & Accept button, then enters their first name as a signature. Regular signed documents are not compliant with IRS for e-file authorization. Use the E-File option to e-file a document. Available for 1040 and 1041 tax return type.
E-file Authorization	Similar to the Sign request, except the client must confirm their identity using KBA (Knowledge-Based Authentication). The client marks the document as signed using the Sign , then Accept button. Enter their first name as a signature, then provide information to confirm their identity using KBA. If you have specified that the document requires the spouse's signature, the spouse is prompted to verify their identity using the same KBA process and may complete their signature process at the same time as the taxpayer. If either the taxpayer or spouse fails the identity verification, both will be required to sign the document manually. Your client is only prompted to complete KBA verification once per session, so they can sign other documents requiring it without completing the KBA process again. With e-file authorization, signed documents are IRS compliant for e-file. Available for 1040 tax return type (1041 Coming Soon).
Upload	You can use this to request that your client uploads a document. A new item appears in the client's Requested Items tab under Document Requests . Clients upload the requested document to fulfill the request. Available for 1040 & 1041 tax return type.
Select signature type
If you selected either the
Sign
(either 1040 and 1041 tax return types) or
E-File
(only available for 1040 tax return types) option from the available request types, there are 3 different types of signature requests that you can issue to your clients:
Taxpayer Only
: Only require the signature of your client (the main account holder) to complete this request.
Spouse Only
: Only require the signature of your client's spouse to complete this request.
Taxpayer (and Spouse if applicable)
: Require the signature of both your client and their spouse to complete this request.
Select the type of signature request that you would like to send to your client's account from the
Select Signature Type
dropdown menu.
Once you've made your selection for this request, select
NEXT
.
Fillable Form
If you select
Review
or
Sign
, you can make the Review/Signature form be fillable. Select
Fillable Form
to mark the uploaded PDF as a fillable form.

Select
NEXT
to continue. Select
CANCEL
to close without making a request.

You'll see the
Document Request
window if you selected
Upload
, select a year and category for the document. Once the taxpayer uploads a document, it'll appear in this category.

After selecting a category, select
Add New
to create a new subcategory.

Select the
Save
icon to save the subcategory name.

Once you have selected a subcategory, select
Done
.

If uploading a document for your client to
Review
,
Sign
, or
Sign E-file Authorization
, select a file to upload from your device.

In the upload window, select
Close
.

Requests will appear under
To Review
,
To Sign
, or
Document Requests
depending on the type of request. Your client receives a notification when they receive new requested items from you.

When a client receives a document to sign or review, they can mark it as reviewed or sign it depending on what type of request you sent. If it has fillable fields, they can fill out the form as well. When they select or tap out of the field, the form will automatically be saved.


There are multiple ways your clients can address a document request.
- Upload requested items.
Mark the request as
ALREADY PROVIDED
.
Mark the request as
DOESN'T APPLY
.
Reply with an amount(s).
Complete a fillable PDF Form.

You can send your clients an option to complete an upload request by filling a PDF form.

Send request from client profile vs client management

Notes

Your client's spouse can sign the documents using your client's TaxCaddy account. Alternatively, your client can add their spouse as an additional user, then the spouse user will sign documents from their own TaxCaddy account.
When a client completes an
E-File
request, only 1 digital stamp is applied to each PDF. If you use a single PDF for both federal and state e-file Authorizations, only a single stamp will be applied.

You can delete a signature request if it is incomplete (for example, not signed by the taxpayer or their spouse). Select
Delete
from the document's menu.