Triva isn't available right now.
Check out the support page for our phone number and hours
Legal
Recommended Products
-
CoCounsel
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
Westlaw
Conduct legal research efficiently and confidently using trusted content, proprietary editorial enhancements, and advanced technology.
-
Practical Law
Accelerate how you find answers with powerful generative AI capabilities and the expertise of 650+ attorney editors. With Practical Law, access thousands of expertly maintained how-to guides, templates, checklists, and more across all major practice areas.
Questions? We are here to help
Tax & Accounting
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
-
CoCounsel Tax, Audit, Accounting
Move faster and accomplish more with a professional-grade, generative AI assistant that transforms the way you work. Thomson Reuters CoCounsel is with you every step of the way, backed by authoritative content and industry-leading expertise.
-
UltraTax CS
Provides a full line of federal, state, and local programs. Save time with tax planning, preparation, and compliance.
-
1040SCAN
Automate work paper preparation and eliminate data entry
Questions? We are here to help
Trade & Supply
Recommended Products
-
Foreign Trade Zone Management
Software that keeps supply chain data in one central location. Optimize operations, connect with external partners, create reports and keep inventory accurate.
-
Indirect Tax
Automate sales and use tax, GST, and VAT compliance. Consolidate multiple country-specific spreadsheets into a single, customizable solution and improve tax filing and return accuracy.
Questions? We are here to help
Risk & Fraud
Recommended Products
-
CLEAR
Search volumes of data with intuitive navigation and simple filtering parameters. Prevent, detect, and investigate crime.
-
Fraud Detect
Identify patterns of potentially fraudulent behavior with actionable analytics and protect resources and program integrity.
-
ID Risk Analytics
Analyze data to detect, prevent, and mitigate fraud. Focus investigation resources on the highest risks and protect programs by reducing improper payments.
Questions? We are here to help
News & Media
Recommended Products
-
Reuters Connect
Around the globe, with unmatched speed and scale, Reuters Connect gives you the power to serve your audiences in a whole new way.
-
Reuters Plus - Content Studio
Reuters Plus, the commercial content studio at the heart of Reuters, builds campaign content that helps you to connect with your audiences in meaningful and hyper-targeted ways.
-
Reuters.com Platform
Reuters.com provides readers with a rich, immersive multimedia experience when accessing the latest fast-moving global news and in-depth reporting.
Questions? We are here to help
Books
Recommended Products
-
What's new in legal products
Shop our latest titles
-
Shop tax customer favorites
ProView Quickfinder favorite libraries
Questions? We are here to help
Developers
-
APIs by industry
-
Related sites
-
United States Support
-
International support
-
New releases
-
Join a TR community
-
Free trials & demos
Activate users
The User Activation and Forgot Password pages are accessible only via the link provided in the email sent to the user. We send the activation email to you after your firm adds you as a user to SurePrep services.
Follow these steps to activate a user account.
- You will receive anSurePrep User Activation/Forgot Passwordemail fromNOREPLY@sureprep.com. In the email, selectUser Activation/Forgot Password.
noteNote: Select the link and proceed with the account activation step within 120 hours after receiving the email. Check your junk/spam folder if you can't locate the email. Or you can contact a firm administrator to resend the user activation email. - In the User Activation window, enter a new password and then verify the password.
noteYour password must meet certain requirements. - Enter the same password again to verify the password.
- If your password and confirmation don't match, you'll receive a warning. In that case, re-enter your password and confirmation password.
- Select security questions and enter answers to each.noteYou'll need a minimum of 3 characters for your answer.Use these 5 unique questions and answers to assist you if you forget your password. You can reset your password by answering any 3 out of 5 randomly asked secret questions.
- SelectActivate User.
- A success message appears. SelectContinue to Login Pageto sign in.
Password requirements
- A password must be between 10 and 12 characters long.
- A password must have a number, a capital letter, a lowercase letter, and a special character. (Passwords are case-sensitive.)
- A password must have one of the following special characters: !, @, #, $, %, ^, &, *, (,), _, or +.
- A password can't include white space or any of the following ASCII characters: ©€ ƒ ¥ v ? ? ? ? ½ a ß ? © ® ? § ? ˜ ¶ ¢ £ ¤ « ¬ µ Ã Ä Å Æ Ç Õ æ þ ÿ ™.
- A password can't contain the sign in name.
- A password can't be blank.
What's next?
You can now go to FileRoom's sign in page and sign in to your account.
note
We provide you with your Firm ID and Username in your activation email. "Your username is ______ and the Firm ID is ____. Use the following link to create your new password:"
This article applies to:
- Product: SurePrep
Related content
-
User management overview
Format:
Article,
1 min read