Re-active users

If firm users can't log into their accounts because they forgot their security question answers, you can help them regain access. This will let them set new security questions.
You can use the
Re-activate
feature to send a new invite email to users. This is helpful if a new user didn't get or lost the original invite email.   
Follow these steps to turn on users. 
  1. Go to
    FileRoom
    ,
    Admin
    ,
    Users
    , then
    User Management
    .
  2. Select
    Edit
      for the user you want to turn on.
  3. Select
    Status
    , then select 
    Enabled
    from the dropdown.
  4. Select
    Save
      to save the user status as enabled.
  5. Select
    Re-Activate User
  6. On the
    Re-activate User
    window, select the users to turn on and then select
    Send
    .
  7. A message verifies a re-activation email was sent to the user. 

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