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This article applies to:

  • Product: SurePrep

Re-active users

If firm users can't log into their accounts because they forgot their security question answers, you can help them regain access. This will let them set new security questions.
You can use the
Re-activate
 feature to send a new invite email to users. This is helpful if a new user didn't get or lost the original invite email.   
Follow these steps to turn on users. 
  1. Go to
    FileRoom
    ,
    Admin
    ,
    Users
    , then
    User Management
    .
    Select Admin, USERS, then User Management.
  2. Select
    Edit
     Edit icon for the user you want to turn on.
    Select the Edit icon
  3. Select
    Status
    , then select 
    Enabled
     from the dropdown.
    Select from the STATUS menu
  4. Select
    Save
     Save icon to save the user status as enabled.
    Select the Edit icon
  5. Select
    Re-Activate User
    . 
    Select Re-Activate User
  6. On the
    Re-activate User
     window, select the users to turn on and then select
    Send
    .
    note
    Use the search field to find the user by name.
    Select the user to reactivate
  7. A message verifies a re-activation email was sent to the user. 
    Mail Send window

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