Offboard from Virtual Office CS hosted Exchange using Exchange Web Services (EWS)

ActiveSync isn't currently turned on for all migrating staff members

Turn on ActiveSync for each migrating staff member.
note
Refer to Turn on ActiveSync with Virtual Office CS or SaaS Outlook to turn on ActiveSync for each mailbox.
Capture the usernames and passwords needed for EWS after ActiveSync is turned on.
Each NetStaff user will receive an email from ActiveSync_Admin@netlinksolution.com with the subject "Accessing your business email on a mobile device.
In VO/SaaS Outlook, open that email and note both the email address and the username in the message.
As instructed in the email, each staff member will need to set an Exchange password:
In NetStaff CS, select
Change your Exchange Account
from the
Name
dropdown. Create the password.
Provide credentials to your CSP.
Repeat Steps 1–2 for every mailbox you're migrating.
When you're finished, securely share the list of email addresses, usernames, and passwords with your CSP. They’ll use these credentials to connect to each mailbox via EWS and perform the migration.
EWS connection details (per mailbox). Your CSP should connect to each mailbox using the following:
EWS endpoint: https://autodiscover.netlinksolution.com/EWS/Exchange.asmx
Username:
portal\1234.5678
Replace 1234.5678 with the numeric username provided in the ActiveSync welcome email.
Password:
password
Use the Exchange password set by the staff member in NetStaff CS.

ActiveSync is already turned on for all migrating staff members.

Verify and get the usernames and passwords needed for the EWS connection.
Each staff member will need to know their username and password.
To find the username: In NetStaff CS, select the Applications page and hover over any application to view the username.
If your Exchange password is unknown: In NetStaff CS, select
Change your Exchange Account
from the
Name
dropdown. Create the password.
Provide credentials to your CSP.
Repeat Step 1 for every mailbox you're migrating.
When finished, securely share the list of email addresses, usernames, and passwords with your CSP. They’ll use these credentials to connect to each mailbox via EWS and perform the migration.
EWS connection details (per mailbox). Your CSP should connect to each mailbox using the following:
EWS endpoint: https://autodiscover.netlinksolution.com/EWS/Exchange.asmx
Username:
portal\1234.5678
Replace 1234.5678 with the numeric username referenced earlier.
Password: Use the Exchange password the staff member set in NetStaff CS.

Final step - Contact support

Disable VO Hosted Exchange after migrating to M365

Sign in to NetStaff CS.
In the Admin tab, select
Users
in the NetStaff CS section.
In the Users pane, enter any part of the user’s name or sign in information in the
Find
field, then select the user’s name.
In the Settings section, select
Disable
for Microsoft Exchange.
You will receive a Warning window that your Exchange mailbox, and all Exchange data will be unrecoverable. Select
OK
.
note
If ActiveSync is also enabled, select
Disable for ActiveSync
.
Select
Enter
to save your changes.