Director of Client Relations / Thomson Reuters
Jen is the Director of Client Relations and is charged with taking the lead in driving forward Marketing Insights, as part of our global client services team.
Market Insights’ data-driven approach identifies exactly how clients think about their law firm relationships and pinpoints the best opportunities to build more loyal — and profitable — clients. Jen draws on this research and her 15 years of experience to develop high-impact client feedback programs, train professionals in client acquisition and growth, and deliver strategic consulting to organizations looking to improve performance and develop more business.
In addition, Jen is a frequent presenter and author on market trends, how to identify and create opportunities in the market, and tactics to implement organizational best practices in client relationship development.