Jen is the Director of Client Relations and is charged with taking the lead in driving forward Marketing Insights, as part of our global client services team.
Market Insights’ data-driven approach identifies exactly how clients think about their law firm relationships and pinpoints the best opportunities to build more loyal — and profitable — clients. Jen draws on this research and her 15 years of experience to develop high-impact client feedback programs, train professionals in client acquisition and growth, and deliver strategic consulting to organizations looking to improve performance and develop more business.
In addition, Jen is a frequent presenter and author on market trends, how to identify and create opportunities in the market, and tactics to implement organizational best practices in client relationship development.
